Privacy Policy

Privacy Policy

1. Our commitment

At Miellerie de l’Estrie | Beecore, we care about protecting your personal information. This Privacy Policy explains, in general terms, how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, or make a purchase.

We apply this policy in accordance with applicable privacy laws.

2. Information we may collect

Depending on how you interact with us, we may collect information such as:

• your name;
• billing and shipping address;
• phone number;
• email address;
• order-related information;
• communication preferences;
• technical information related to your browsing, such as IP address, device, browser, and certain website usage data;
• any other information you choose to provide to us.

We limit collection to information reasonably necessary for the purposes described in this policy.

3. How we collect information

We may collect personal information:

• when you place an order;
• when you complete a form;
• when you contact us by phone, email, or otherwise;
• when you create an account, if that feature is offered;
• when you subscribe to our communications;
• when you browse our website through technologies such as cookies or analytics tools, where permitted.

4. Why we use your information

We may use personal information for purposes such as:

• processing and managing your orders;
• communicating with you about an order, request, or service;
• providing customer support;
• improving our website, products, and services;
• personalizing your online experience;
• managing payments, fraud prevention, and business security;
• meeting legal, regulatory, or contractual obligations;
• sending promotional communications where permitted or where you have consented.

5. Consent

Where required, we obtain your consent for the collection, use, or disclosure of your personal information. In some situations, your consent may be implied, such as when you voluntarily provide information to complete an order or request a service.

You may withdraw your consent for certain uses, subject to applicable legal or contractual restrictions and reasonable notice.

6. Disclosure of personal information

We do not sell your personal information.

We may share certain personal information with third parties where necessary to operate our business and provide services, such as:

• payment providers;
• shipping and delivery providers;
• hosting or technology providers;
• analytics or communications tools;
• service providers acting on our behalf.

We may also disclose personal information where required or permitted by law.

When we entrust personal information to a service provider, we expect that provider to protect it appropriately.

7. Cookies and similar technologies

Our website may use cookies, pixels, or similar technologies to:

• ensure the proper functioning of the website;
• remember certain preferences;
• understand how the website is used;
• improve performance and user experience;
• support certain analytics or marketing functions, where permitted.

You can manage certain cookies through your browser settings or, where available, through consent tools displayed on the website.

8. Retention of information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, tax, accounting, contractual, or operational requirements.

When personal information is no longer needed, we securely delete, anonymize, or destroy it, as appropriate.

9. Security safeguards

We use reasonable administrative, technical, and physical safeguards to help protect personal information against loss, theft, unauthorized access, misuse, or unauthorized disclosure.

However, no method of transmission or storage is completely risk-free, and we cannot guarantee absolute security.

10. Your rights

Subject to applicable law, you may request:

• access to the personal information we hold about you;
• correction of inaccurate, incomplete, or ambiguous information;
• information about how your personal information is used;
• withdrawal of consent, where applicable;
• depending on the context, deletion or de-indexing where the law provides for it.

11. Person responsible for personal information protection

Consistent with requirements applicable to private businesses in Quebec, one person within our organization is responsible for the protection of personal information. You may contact us with questions, access requests, correction requests, or privacy concerns.

Person responsible for the protection of personal information
Miellerie de l’Estrie | Beecore
Email: dario@mielestrie.com
Phone: 819-822-1103

12. External websites

Our website may contain links to third-party sites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing them with personal information.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The most current version will be posted on our website.

14. Contact us

If you have any questions about this policy or how we handle personal information, please contact us using the contact information posted on our website or through the person responsible for personal information protection.