Shipping & Payment Info

Shipping Policy

1. Order processing

All orders are processed within 1 to 3 business days after your order has been received, excluding weekends and statutory holidays.

During peak periods, promotions, or busier seasonal times, processing times may be longer. If an unusual delay applies to your order, we will make reasonable efforts to notify you.

Once your order has been shipped, you will receive a confirmation email with tracking details, where available.

Please note that order processing time is separate from carrier delivery time, which remains outside of our control.

2. Shipping rates and carrier selection

Shipping charges are calculated and displayed at checkout.

The final choice of carrier used for shipment is at the discretion of Miellerie de l’Estrie | Beecore, in order to ensure service efficiency and the appropriate delivery level. This choice will not affect the shipping rate charged to you at checkout, except in the special situations described below.

3. Important notice regarding carrier selection

Please note that, in certain cases, we may ship your order with a carrier different from the one selected at checkout. This may happen when the size or combination of the items ordered requires larger packaging than originally expected, which can result in higher shipping costs.

To avoid charging you additional fees, Miellerie de l’Estrie | Beecore will generally absorb this difference in cost. When possible, we may also select another carrier offering a more suitable or more cost-effective solution.

In the rare event that the cost difference is significant, we will contact you in advance to propose a revised shipping arrangement.

4. Oversized or non-standard orders

If, after receiving your order, we determine that it is too large, too heavy, or exceeds standard parcel shipping limits, we will contact you as soon as possible.

In that situation, we may offer:

• palletized freight shipping;
• a revised shipping estimate;
• or another logistics solution suited to your order.

No additional charge of this kind will be applied without first contacting you.

5. In-store pickup

You may avoid shipping charges by choosing free in-store pickup at:

Miellerie de l’Estrie | Beecore
3847 Rue Dunant
Sherbrooke, Quebec
J1N 0B5

After placing your order and selecting the in-store pickup option, your order will generally be prepared within 1 to 2 business days. You will receive an email once your order is ready.

Regular pickup hours are the same as our business hours. We recommend checking them before visiting:
[Insert link to business hours page here]

6. International shipping, remote areas, and P.O. boxes

We offer international shipping. When you enter your address at checkout, the available shipping options will be displayed automatically based on your destination.

We do not ship to P.O. boxes.

Certain remote areas or address types may result in service restrictions, longer delivery times, or higher charges imposed by the carrier. If, in exceptional cases, our shipping provider is unable to complete your delivery under normal shipping conditions, at its discretion, or if the actual shipping cost exceeds the amount calculated at checkout, we will contact you to let you know.

In such a situation, Miellerie de l’Estrie | Beecore reserves the right to:

• offer a revised shipping option;
• request your approval before proceeding;
• or cancel the order and issue a refund.

7. Order tracking

Once your order has been shipped, you will receive an email notification including, where available, a tracking number that you can use to check its status.

Please allow 12 to 24 hours for tracking information to become active on the carrier’s website.

If you have not received your order within a reasonable time after receiving your shipping confirmation email, please contact us at info@mielestrie.com and include your name and order number. We will be happy to look into it for you.

8. Delays, lost packages, and orders marked as delivered

Once an order has been handed over to the carrier, delivery times may vary depending on destination, time of year, weather conditions, or any other circumstance beyond our control.

We cannot guarantee a specific delivery date unless otherwise expressly stated.

If a package is lost in transit or there appears to be a delivery issue, we may assist you in opening a trace or claim with the carrier where appropriate.

However, if the carrier confirms that a package was delivered to the address provided with the order, Miellerie de l’Estrie | Beecore cannot guarantee an automatic replacement or refund.

9. Accuracy of the shipping address

It is the customer’s responsibility to provide a complete, accurate, and accessible shipping address at the time of purchase.

We are not responsible for delays, additional charges, returned shipments, or losses resulting from an incorrect or incomplete shipping address.

10. Contact us

If you have any questions regarding shipping or the status of your order, you may contact us at:

Email: info@mielestrie.com

Phone: 819-822-1103